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(1) Make sure the coffee maker is plugged into a working 120V electrical outlet.
(2) Make sure the power switch is turned on.
(3) Make sure the water reservoir is filled with water.
(4) Set the clock then press the brew button to start the coffee brewing.
If the above suggestions do not resolve your problem, please contact us via customercare@wabilogic.com or call 1-844-WABI-008.
Your coffee maker may require descaling to remove the mineral deposits that built up over time. Please refer to the instruction manual for the detail of how to descale the unit.
(1) After the grinder has stopped grinding, it usually takes around 30 seconds to see the first drop of coffee in the carafe particularly when you start with a cold machine or in a cold condition. Please wait patiently.
(2) If we are waiting for longer than 30 seconds, please contact us via customercare@wabilogic.com or call 1-844-WABI-008.
(1) Do not remove the carafe from the coffee maker more than 20 seconds while the coffee maker is operating.
(2) The carafe may not have been positioned under the filter basket properly. Be sure the carafe aligns right under the filter basket. Also, make sure the drip stop is opened.
(3) Putting too much coffee grounds may cause the coffee maker to overflow.
(4) Always use #4 cone paper filter.
(5) The paper filter may fold over. Make sure the paper filter is put into the filter basket properly.
(6) Make sure the filter basket is fully closed and (on some models) latched.
(7) Using the coffee ground that is too finely grinded can sometimes result in overflow. Always use the right coffee ground size for drip coffee makers.
(1) Make sure the filter basket is in position properly and fully closed.
(2) Make sure the carafe is in place.
(3) Don't overfill the water tank. The coffeemaker is equipped with an overflow slot at the back near the top of the water tank. If too much water is added, it will flow out from this slot and collect near the base of the unit.
(4) If you have checked all of these items and the coffeemaker is still leaking from the bottom, contact us via customercare@wabilogic.com or call 1-844-WABI-008
(1) The age of coffee beans or coffee grounds affects its taste. Old coffee may taste stale. The coffee will taste the best if you use fresh beans.
(2) Quality of coffee beans and type of water you use will also affect the coffee taste.
(3) Always use fresh or filtered water.
(4) Always keep your coffeemaker clean.
(5) Make sure to descale the unit every 30-40 brews.
(6) Recommend to enjoy the coffee from the carafe no longer than 2 hours after brewing.
(7) Rinse your coffeemaker by filling the water tank, turn on the coffeemaker and allow the water run through a brew cycle.
(1) Turn off the coffeemaker first, then examine the condition of the panel/screen for any damage.
(2) Please use a soft cloth dampened with cleaning solutions to wipe and clean any dirt or smudges on the panel/screen gently.
Note: The soft cloth should not be too wet. Also please do not spray any cleaning solutions onto the panel/screen directly or leave any liquid on the panel/screen. You can use water to replace cleaning solutions if you don’t have any.
(3) Let the panel/screen dry thoroughly, then turn on the coffeemaker and check whether the touchscreen is function or not.
Note: To avoid this problem, touch the panel/screen only with dry & clean hands.
(4) Make sure the coffeemaker is plugged into a working 120V electrical outlet.
(5) Make sure the power switch is turned on.
If the above suggestions do not resolve your problem, please contact us via customercare@wabilogic.com or call 1-844-WABI-008.
Please contact the local reseller that you purchased your product from. For further assistance, please contact us via customercare@wabilogic.com or call 1-844-WABI-008
How to set the timer:
When the coffee maker is plugged in , the display will show 12:00 flashing.
- Set the clock by pressing either "H" or "M" button repeatedly until the desired time is reached.
- Press and Hold "H" and "M" button for 6 seconds, the clock will change to 12-hour format. The upper dot of the clock will flash at AM mode. The lower dot od the clock will flash at PM mode.
- Set the desired start time by pressing and holding "clock" button and the clock icon on display will flash.
- Set the start time by pressing either "H" or "M" button repeatedly until the desired start time is reached.
- Press "clock" button again to confirm the start time.
- After a while, the display will show the current time.
- The appliance will automatically start to make coffee at the them you have set.
- By pressing "clock" button, the icon "clock" will go off and the timer feature will be deactivated.
(1) Make sure the unit is plugged into a working outlet.
(2) When you first set up the coffeemaker, it is necessary to turn on the unit and allow the water run through a complete brew cycle before an actual coffee brewing.
(3) Use room temperature water to brew coffee.
(4) Recommend to brew a full carafe of coffee.
(5) It is also recommended to rinse the carafe with hot water before use.
If the above suggestions do not resolve your problem, please contact us via customercare@wabilogic.com or call 1-844-WABI-008.
If your unit has an automatic shut-off feature, this is a safety feature that would automatically shut off your coffeemaker after 2 hours. Make sure that the unit does not keep the coffee hot longer than this time.
If the above suggestions do not resolve your problem, please contact us via customercare@wabilogic.com or call 1-844-WABI-008.
(1) Try pouring the coffee more slowly.
(2) Try pouring the coffee within the width of the spout of the carafe.
Please download a digital copy here.
(1) Recommed to descale the unit after every 30-40 brews.
(2) Your coffeemaker takes longer brewing time than it used to.
(3) When you see "dCAL" on the display.
(1) Your coffee maker takes longer brewing time than it used to.
(2) When you see "dCAL" on the display.
(3) More steam and noise are produced during the brewing process
If any of these symptoms occur with your coffee machine, we recommend you descaling the machine immediately. Otherwise your machine may be blocked by limescale deposits and break down. If the above-mentioned symptoms persist after the first descaling process, it means the calcium buildup of your machine is severe. When this is the case, we recommend you repeating the descaling process by using a suitable descaler.
Regular descaling will extend the service life of your coffee machine.
Please note that repairing damage caused by calcification is not covered by the warranty.
Please refer to the instruction manual for the descaling process.
(1) Check the ground coffee chute. Clean the coffee chute because the grinder may be clogged.
(2) If the problem still occur after cleaning the ground coffee chute, please contact us via customercare@wabilogic.com or call 1-844-WABI-008.
(1) Make sure the coffee maker is plugged into a working 120V electrical outlet.
(2) Make sure the power switch is turned on.
(3) Make sure the "Setting for using ground coffee (grind-off feature)" button is not illuminated.
If the above suggestions do not resolve your problem, please contact us via customercare@wabilogic.com or call 1-844-WABI-008.
The number of cups means the amount of beans that is grounded by the grinder but NOT the amount of water that is brewed. By selecting the number of cups, you can decide the amount of coffee beans that the grinder grinds. Your coffeemaker always depletes the amount of water that you put into in the water tank.
Note: Make sure to fill the water tank with the amount of water that is corresponding to the number of cups you want to brew
You can select your desired number of cups (2/4/6/8/10) by pressing "Cup Size" button. The selected number of cups will be shown on the display.
This means that the grinder will not grind the beans. You will put ground coffee in the filter basket before you start the coffee brewing.
Some of our coffeemakers are equipped with the "Coffee Strength“ feature. You can select different level of coffee strengthness by pressing the "Coffee Strength" button. The number of coffee bean shown on the dispaly reflect the coffee strength from mild to strong.
Please refer to instruction manual on how to set the "Coffee Strength".
Never use freezed, dried or caramelized coffee beans in the grinder. They may block the grinder.
Only fill enough coffee beans in the container which will be used within a few days.
Coffee oils can build up in the ridges of the bean container and thus causes problem in feeding the beans. If oily beans are used more consistently with your machine, then the bean container will require more frequent cleaning.
Press the on/off button to start grinding. You can turn the grind level dial when the grinder is actively grinding.
Never adjust the grind level dial if the machine is off or idle.
Never forcibly turn the grind level dial as it could damage the grinder.
How to clean the ground coffee chute:
Note: Make sure you have removed the glass carafe from the coffee maker and coffee ground from the filter basket.
1. Holding the appliance in both hands carafully and lay it on its back.
2. Now you can clean the area above the swivel filter with a brush and a damp cloth.
3. To open the ground coffee chute, press the "ground coffee selection" and "M" button and hold for 6 seconds. The" three bean" icon on the display will be flash.
4.The ground coffee chute cover opens and the chute can be cleaned with a brush.
5. To close the ground coffee chute, press On/Off button.
6. If unplug the appliance from the wall outlet and insert the plug again, the ground coffee chute will close too.
(1) Always unplug the unit before cleaning.
(2) Never clean the unit under running water and never immerse the machine in water.
(3) The glass carafe, the bean container lid and the filter basket can be washed in the dishwasher.
(4) Clean the housing of your coffeemaker with a damp cloth only.
Please contact us via customercare@wabilogic.com or call 1-844-WABI-008 to make the arrangement
If you wish to return, please contact the local reseller that you purchased your product from. Please contact us via customercare@wabilogic.com or call 1-844-WABI-008.
Please refer to the return policy of the local reseller that you purchased your product from.
In addition to the legal warranty claims, to which the end user is entitled relative to the seller, for this device, if it was purchased from a dealer authorized by Wabilogic Inc. due to his consulting competence, we grant a manufacturer’s warranty under the following conditions:
(1) 1 year limited warranty from the date of original purchase.
(2) This warranty extends only to the original retail purchaser or gift recipient. Keep the original sales receipt, as proof of purchase is required to make a warranty claim.
(3) Defects that occur due to improper connection, improper handling or repair attempts by non-authorized persons are not covered by the warranty. The same applies for failure to comply with the use of consumables (e.g. cleaning and descaling agents) that do not correspond to the original specifications. Wear parts (e.g. seals and valves) and fragile parts are excluded from the warranty.
(4) This device was designed and built for household use only. It is not suitable for other uses.
(5) Warranty does not cover damages that are not the responsibility of the manufacturer. This is valid especially for claims arising from improper use (e.g. operation with insufficient current or improper voltage).
